Casa Orange Whistleblower's Channel

Register your report Follow-up your report


Casa Orange Whistleblower's Channel has other ways of contact.

0800 721 1409

Business days: Available from 7 a.m. to 8 p.m.


Business days: Available after 8 p.m.
Weekends and national holidays: all day.

Register your report

Casa Orange values integrity, transparency and responsibility in the relationship with the public. Therefore, true and honest information and the caring about the ethical conduct of leaders, collaborators and suppliers are always valued.

This channel was established so that our employees, suppliers, customers, service providers, subcontractors, partners and third parties in general can register reports of suspected violations by employees of the company, current legislation and / or precepts established in our Code of Ethics.

Casa Orange Whistleblower's Channel is operated by a serious and independent company, which ensures the confidentiality of your information. There is no registration of the IPs of the users’ computers of the system through the internet.

Get to know Casa Orange's Code of Ethics and the Compliance Policies clicking here.

You can also record your report by sending an email to:, or by contacting us at 0800 721 1409.

Frequently Asked Questions

There are three ways to contact Casa Orange Whistleblower's Channel, these are:
  • 0800 721 1409

  • Must be denounced, always in good faith: Any internal or external situations, involving employees of Casa Orange or contracted outsourced professionals, that violate the Code of Ethics, the Code of Conduct of the Third Party, the Compliance Policies of Casa Orange and current legislation.

    Remember, it is not a channel for complaints, compliments or suggestions. All stakeholders should report unlawful acts and unethical behavior, such as:
  • Discrimination of any kind - religious, social, racial, sexual, political, educational, cultural - or any act that harms human individuality;
  • Sexual or moral harassment;
  • Use of communication systems and channels of Casa Orange for the dissemination of any offensive content, such as pranks, rumors, pornography or other forms of discrimination;
  • Defamation of the name or image of the company, its employees, shareholders and other partners;
  • Any form of data tampering and plagiarism;
  • Payment or receipt of bribes or gratuities, or gifts, entertainment, or hospitality as a form of corruption;
  • Practice of anticompetitive activities;
  • Practice of illicit in the procedures of bidding and contracting public or private;
  • Unlawful acts, such as theft, robbery, sabotage, conflicts of interest, fraud and others;
  • Inadequate use and lack of zeal with the assets of Casa Orange and of Third Parties that are under its custody and responsibility, especially the public patrimony;
  • Execution of works or businesses competing for the activities of Casa Orange;
  • Marketing of products or services or any other type of activity that is outside work functions during office hours;
  • Guarding or carrying of weapons of any kind in the premises of Casa Orange by employees or visitors, except by legally authorized professionals;
  • Non-compliance with the laws and other aspects of the Code of Ethics, the Code of Conduct of the Third Party or the Compliance Policies of Casa Orange.

  • You are being unsure about the right thing to do, make yourself questions like:
  • Is the action consistent with the values and policies of Casa Orange?
  • Is this action incorruptible and legal?
  • Is my source of medical information preserved?
  • Can I be proud of my actions when telling my family?
  • If you answer "no" to one of the most recent questions, get an orientation with a Compliance area.

    When received, the complaint will undergo a preliminary analysis for investigation. The scope of investigation is precisely to verify, in an impartial and independent manner, the veracity of the information provided. Some reports turn out to be unfounded. Sometimes this is due to lack of evidence or to incomplete and fragmented information. Therefore it is important to provide as much information and evidence as possible.

    You will only be identified if it is of your choice, as the denunciation can be made anonymously, without you mentioning your data. The Denunciation Channel is under the management of Deloitte, an independent company, which guarantees the security and anonymity of any report made from anywhere, such as work computer, home or any internet portal.

    There is no deadline. All complaints are evaluated and dealt with. The calculation time will depend on the complexity of the case.

    The complainant can follow the updates of his report through the Ethical Channel on the Internet or by telephone, using the protocol number and password. On the internet, a section called "Conclusions on the Report" will be available, where you will have final information about your complaint. Details of what was done are not disclosed in order to guarantee the confidentiality of the process. However, the denouncer should understand, on a daily basis, improvements related to the fact reported in his work environment.

    You will receive a protocol and a password to follow the progress of the complaint by calling 0800 721 1409 or by visiting: You can still provide additional information about the event to assist in the investigation.

    Casa Orange has Communication Channels Policy and Against Retaliation, which guarantees protection to any employee who provides information or assistance in the determination of possible violations.

    The protocol and password are issued only when the registration is done by telephone (when there is support from an attendant, from 7am to 8pm, on weekdays), internet and email. Calls that occur from 8pm to 7am are recorded on a voicemail and analyzed in the same way as all complaints. The only difference is the impossibility of issuing protocol and accompanying password if the complaint is anonymous. If you identify yourself to the recording the day after your contact, an attendant will contact you, clarify any doubts and inform you of the accompanying protocol and password.

    Your identity will be preserved.

    Whistleblower Channel: IT IS SAFE, YOU CAN TRUST.

    Privacy Notice

    By registering a report on this Confidential Complaints Channel (via website or toll free phone), you may provide us personal data (information that identifies or may lead to the identification of a natural person) and sensitive personal data (racial or ethnic origin, religious belief, political opinion, union membership, or religious, philosophical or political organization, health or sexual life data, genetic or biometric data) about you; Protester, denounced or third party mentioned in the report.

    This Privacy Notice it is intended to clarify how DELOITTE treats your personal data and sensitive personal data (collectively referred to herein only as personal data) when you contact us to use the services of the Confidential Complaints Channel or when you are targeted or mentioned in a report.

    All personal data collected in this Confidential Complaints Channel will be treated by DELOITTE in accordance with the provisions of the General Law on Protection of Personal Data (Law No. 13,709/2018 – "LGPD") and relevant regulations.

    For more details on the measures we apply in the treatment of personal data, please visit DELOITTE's Privacy Policy via the link.

    1. What types of personal data are collected?

    Will be collected only the personal data provided voluntarily by the Protester through the registration of the report in this Confidential Complaints Channel - via website or toll-free phone.

    Any personal data informed in the report that is considered excessive, unnecessary or that has no relevance to the investigation of what happened will be disregarded and will only be stored for the purpose of maintaining the entirety of the original text contained in the report, for the period necessary to achieve the processing purposes.


    The personal data of the Protester will be collected according to the identification profile chosen, and may include name, gender (statistical purposes), position, area, e-mail, telephone, mobile phone, type of audience and voice recording (reports via toll free phone).

    In addition, any other personal data contained in the report and files attached by the Protester may be collected, which may include images, voice recordings and other types of personal data.

    Denounced and third parties

    The following personal data may be collected of the accused and third parties from a report voluntarily registered by the Protester:

    i) first name, surname, position and workplace;
    ii) description of suspected violation of the Company's Code of Ethics, policies, and/or applicable law and regulations, including all relevant facts and details;
    iii) any other personal data that may be mentioned by the Protester during the description of the event, which may include images, voice recordings and other types of personal data.

    This Confidential Complaints Channel is not designed or intentionally targeted to collect personal data from children and adolescents. However, in any situations where the collection of these types of personal data is necessary in the context of receipt and investigation of a report, the treatment will take place in the best interests of the child and / or adolescent and all provisions of the LGPD and pertinent regulations will be respected.

    2. What is the purpose of collecting personal data?


    The processing of personal data aims to allow the identification and contact between DELOITTE and /or the COMPANY and the Protester to clarify doubts, collect additional information and progress of the investigations, respecting, in any case, the identification profile chosen by the Protester (identified, confidential or anonymous). In addition, this data may be processed for the purposes of compliance with legal or regulatory obligations, regular exercise of rights and statistical analysis (in an anonymized manner).

    Denounced and third parties

    The collection of this personal data is intended to verify the facts reported and take appropriate action, in accordance with applicable legislation. Such investigation will be carried out by the COMPANY, and DELOITTE is merely an intermediary, responsible only for the sharing of personal data and reports registered in this Confidential Complaints Channel. In addition, this data may be processed for the purposes of compliance with legal or regulatory obligations, regular exercise of rights and statistical analysis (in an anonymized manner).

    3. What is the legal basis that justifies the processing of personal data?

    All personal data collected will be processed based on the COMPANY's legitimate interests and sensitive personal data based on regular exercise of rights, since both treatments, in the context and scope of the services provided by DELOITTE, aim to assist the COMPANY in the investigation, prevention and mitigation of behaviors and misconduct that violate the COMPANY's Code of Ethics, internal policies, laws and regulations.

    It is also possible that the processing of personal data and sensitive personal data occurs to comply with legal or regulatory obligations, depending on the alleged misconduct practiced.

    4. With whom do we share the personal data collected?

    The personal data of the Protester, denounced and third parties may be shared with:

    i) The COMPANY, for the purposes of knowledge and investigation of the content of the report, always respecting the identification profile of the Protester;
    ii) Authorities, Agencies and Government Entities, to comply with legal or regulatory obligations and regular exercise of rights;
    iii) Technology companies that manage the integrated systems or responsible for the storage and guarantee of security in the processing of the personal data collected; and
    iv) Third-party companies that will replace DELOITTE in the provision of Confidential Complaints Channel services to the COMPANY.

    For more details on the shares described above, please contact the DELOITTE Clerk /DPO (Data Protection Officer) via the link Contact us.

    5. How long is personal data stored?

    Personal data will be kept only for as long as necessary to fulfill the purposes described in this document or as necessary to comply with legal or regulatory obligations and regular exercise of rights. When personal data is no longer necessary or relevant to the intended purposes, its erasure will be provided.

    For statistical purposes, personal data will remain stored in an anonymized manner.

    6. What are the rights relating to personal data?

    According to the LGPD, the owners have several rights over their personal data, among them: confirmation of processing, access to personal data, updating and correction of incorrect, incomplete or inaccurate personal data; anonymisation, blocking and deletion of personal data that are unnecessary, excessive or non compliance with LGPD; opposition to the processing of personal data, when we no longer have a legitimate or legal need to process it; information on the sharing of personal data with public and private entities.

    These rights are not absolute and should be interpreted in the light of legislation and other regulations. Thus, DELOITTE will evaluate legal claims individually in order to maintain the confidential nature of the Confidential Complaints Channel and not compromise the progress of investigations that may be ongoing with the COMPANY.

    It is noteworthy that when the Protester chooses not to identify himself when recording the report, DELOITTE will not be able to guarantee access to the rights provided for in the LGPD since it will not have access to the identification data of the owner.

    If you would like to access any of your rights provided for in the LGPD for free, please contact deloitte's DPO through the link Contact us.

    7. Security

    DELOITTE adopt technical and organisational measures to protect personal data from unauthorized access and accidental or unlawful situations of destruction, loss, alteration, communication or any form of improper or unlawful treatment.

    In addition, access to personal data is restricted only to DELOITTE professionals who need to access it to develop activities related to the treatment of the report.

    Whenever possible and applicable, anonymization and encryption techniques will be adopted for the security of personal data.

    8. Alterations

    This document may be changed without the need of prior notice, such as in cases of change in legislation or any decision or guidance of the National Personal Data Protection Authority ("ANPD"). The Protester may periodically review the altered content to have access to such modifications.